Studholme Medical Centre

Studholme Medical Centre 2022-12-05 Person 0 5 0

I rang from 8am Monday morning after my son was showing symptoms of strep virus and a very high temperature. Between 8am and 8.45 I called a total of 46 times and each time the line was busy. I drove down the surgery as I couldn't get through and ask the receptionist if I could get a call back, she said I needed to call in or fill the online form out. I proved to her I had done nothing but ring and was still ringing whilst standing at reception and the phone wouldn't connect it just said line busy. I told her that my child needed an emergency appointment or a doctor to call today as he was showing symptoms of strep virus. I was told I would get a call that day and she took my details. Surgery has closed for the day and I haven't received any contact from the surgery at all. Absolutely disgusting considering children are dying of this virus and parents are on high alert.

The whole system is a shambles.

Studholme Medical Centre 2022-11-25 Person 0 5 0

You can not get an appointment at this surgery but they are still taking on new customers. Its just about the money, not the people.

Everything

Studholme Medical Centre 2022-09-05 Person 0 5 0

Almost impossible to get through, no answer machine service. Constantly engaged. Dreadful for older people who cannot go online

Care for patients!

Studholme Medical Centre 2022-07-07 Person 2 5 0

Firstly I phoned the surgery for two reasons one to ask why my repeat prescription which I had placed with my pharmacy on 1st July had been dealt with by the 7th July ànd two to book an appointment for next week that is w/c 11th July only to be told by th3 automated system that the surgery was not taking any appointments forr the day that I phoned which was the 7th July didn't want appointment for that day anyway!!!!! Totally useless bloody system

Here's my suggestion sack all the admin and receptions and employ people who care and answer the phone instead of activating the autom ßtsystem because they can't be bothered to answer them phone

Studholme Medical Centre 2022-07-01 Person 1 5 0

The name of this site is 'I want great care' - but if that's what you want then find another practice. The basic problem is that no-one at the surgery does appear to care. It is impossible to make an appointment - either on the phone or online. When they do respond it is to ask you to go Ashford Hospital. Genuinely feels that as a patient you are a hinderence and they all have far more important things to do. They need to realise that most people have genuine concerns about their health and to simply be fobbed off is completely unacceptable. Thankfully I have moved to a different practice.

Take the time to listen to your patients and have empathy with them. Understand their concerns and communicate a suitable course of action to alleviate any fears that they have.